Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
How long does shipping take for fresh coffee beans?
To ensure peak freshness, we roast our beans in small batches. Orders are typically processed within 24-48 hours and delivered via standard shipping within 3-5 business days.
Can I return coffee equipment or accessories?
Yes, we offer a 30-day return policy on all unused brewing equipment and accessories in their original packaging. Please note that opened bags of coffee beans cannot be returned due to food safety regulations.
Do you offer a subscription service?
Absolutely. You can choose your favorite roast and delivery frequency through our 'Prime Brew' subscription to save 15% on every order and never run out of beans.
Are your coffee beans ethically sourced?
We pride ourselves on sustainability. 100% of our beans are sourced from Direct Trade partnerships that ensure farmers are paid above Fair Trade premiums.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I store my coffee to keep it fresh?
For maximum flavor, we recommend storing your beans in a cool, dark place inside an airtight container. Avoid refrigeration or freezing, as moisture can compromise the bean quality.