Returns & Exchanges
At Prime Coffee Suppliers, we want you to be completely satisfied with your brewing equipment and accessories. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely pack the unused coffee equipment in its original box, ensuring all manuals, power cords, and accessories are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location for tracked delivery back to our warehouse.
Receive Your Refund
Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing